These Terms of Service govern your use of Spoofey. Please read them carefully, in particular sections 5 to 8 (acceptable use, the blacklist and our risk controls), section 12 (records and disclosure), sections 13 and 14 (disclaimers and limits on our liability) and section 17 (disputes).
These Terms of Service (the “Terms”) are a binding agreement between you and Machport LLC, a New Mexico limited liability company doing business as Spoofey (“Spoofey”, “we”, “us”). They govern your access to and use of the Spoofey websites, applications, APIs, calling, messaging and number services, and every related feature (together, the “Service”).
You can reach us at support@spoofey.com, on +1 (519) 953-1226, or by post at 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA.
You accept these Terms and our Privacy Policy, which forms part of them, when you create an account, tick an acceptance box, buy credits, or use the Service in any way. If you do not accept them, do not use the Service.
Some features have their own terms, which you accept separately when you first use the feature: the Permanent Number Terms, the AI Call Terms and the Business Account Terms (together, the “Additional Terms”). The Additional Terms form part of these Terms. Where they conflict with these Terms on a matter specific to that feature, the Additional Terms control; on every other matter, these Terms control.
If you use the Service on behalf of an organisation, you confirm that you have authority to bind it, and “you” means both you and that organisation.
To open or hold an account you must:
We may refuse, limit or withdraw access to anyone at any time, at our discretion, with or without cause.
You must give accurate registration information and keep it current. You are responsible for all activity under your account, including all calls, messages and charges, whether or not you authorised them. Keep your password and any API keys confidential, and tell us at once at security@spoofey.com if you suspect unauthorised access. Anything done with your API keys is treated as done by you.
You must confirm your email address to open an account. Before you can place calls you must also register and verify a personal telephone number that you control (your “Registered Number”). We verify it by a method we choose, which may include an automated call to that number or a code sent to it, and we may re-verify it at any time. You represent and warrant, on a continuing basis, that:
We may restrict which numbers can be registered, refuse numbers that cannot be reliably linked to a person, and limit how often a Registered Number can be changed. Registering a number you do not control is a material breach of these Terms.
We do not require identity documents to open an ordinary account. We may, however, require any of the following at any time as a condition of continued access, in particular where our risk system flags an account, spend or volume exceeds our thresholds, a payment is disputed, or we receive a complaint or a law-enforcement enquiry: government-issued identification; proof of address; proof of the source of funds; business registration documents; re-verification of your Registered Number; or written authorisation from the subscriber of a caller ID you wish to present.
We may suspend your account and hold any call, message or payment until escalated verification is complete. Refusing or failing it is grounds for immediate termination.
Spoofey is a callback bridge. When you request a call:
Both legs are our calls and both are metered. Both are logged in full and may be recorded and monitored (see section 12), including your Registered Number, the destination, the caller ID presented, and the time and duration of each leg. Your own number is therefore known to us on every call you place and forms part of our records. Do not use the Service on the assumption that your identity is hidden from us.
Your own phone provider’s terms, charges and roaming rates apply to the first leg as they would to any incoming call. We are not responsible for those charges.
We do not own or operate a telephone network. Calls and messages are carried by third-party carriers under their own terms, routing policies and acceptable-use rules. Those carriers may, without notice to us or to you, block a call or message, alter or remove the caller ID presented, label a call as suspected spam or fraud, restrict a destination or number range, or withdraw a route. Where a carrier imposes a restriction we will apply it to you, and we may change or discontinue any part of the Service as a result.
The Service is not a common carrier service or a substitute for a regulated telephone service, and it does not provide number portability, directory listings, operator services or telecommunications relay services unless we agree in writing.
Choosing the caller ID on a call has legitimate uses. Examples include an organisation presenting its main published number rather than an extension or mobile; a clinician or social worker calling from a personal phone; a person at risk who does not want to disclose a private number; an agency calling for a client with that client’s authority; and testing telephony systems.
It is a fundamental term of this agreement that you will not use the Service maliciously. Each time you place a call or send a message, you represent and warrant that:
You acknowledge that in many jurisdictions it is a criminal or civil offence to present misleading caller ID information with intent to defraud, cause harm or wrongfully obtain anything of value, including under the U.S. Truth in Caller ID Act (47 U.S.C. § 227(e)) and the FCC rules made under it, the Telephone Consumer Protection Act, the Canadian Telecommunications Act and CRTC decisions, the UK Communications Act 2003, and equivalent laws elsewhere. Complying with those laws is your responsibility.
You must not use the Service, or allow anyone to use your account, to do or attempt any of the following. This list is not exhaustive.
Business calls and messages, including sales and marketing, offers, appointment reminders, follow-ups, surveys and customer service, are permitted only where each one complies with every law that applies to it. You must not:
We may remove any content and suspend or terminate any account at our discretion.
We operate a mandatory blacklist across all three numbers involved in a call: your Registered Number, the caller ID you present, and the destination you dial. Certain numbers and ranges may never be used in one or more of those positions. Attempts are rejected before the call is placed, logged, and counted against your account.
| Category | Treatment |
|---|---|
| Emergency and public-safety numbers (911, 112, 999, 000, 110, 119 and national equivalents), including non-emergency police lines | Blocked as destination and as caller ID |
| Government, military, court, tax, immigration, benefits and law-enforcement numbers | Blocked as caller ID |
| Banks, card schemes, payment providers, exchanges and other financial institutions | Blocked as caller ID |
| Poison control, and crisis, suicide-prevention and abuse helplines | Blocked as caller ID and rate-limited as destination |
| Premium-rate, audiotext, revenue-share, satellite and high-cost international ranges | Blocked as destination and as Registered Number |
| Numbers that cannot be reliably linked to an individual, including many disposable, virtual and second-line services | May be refused as Registered Number |
| Short codes, service codes and N11 codes | Blocked in both directions |
| Unallocated, invalid, reserved, test and fictional ranges | Blocked as caller ID |
| Numbers in comprehensively sanctioned jurisdictions | Blocked in both directions |
| Numbers reported to us by a subscriber, carrier, regulator or law-enforcement body | Blocked on receipt of the report |
We maintain the blacklist, do not publish it in full, and change it without notice. It is a minimum, not a permission: a number that is not blocked is not thereby authorised for you to present. The undertaking in section 5 applies to every call whether or not a filter caught it. Attempting to evade the blacklist by reformatting, padding, prefixing or substituting a number, or by any other means, is a material breach.
If you are the subscriber of a number that has been presented through the Service without your authorisation, contact abuse@spoofey.com and we will block it from presentation and investigate.
We operate automated and manual anti-fraud controls across the whole Service. Your access is conditional on those controls applying to you.
They evaluate signals including registration and device data; IP address, network reputation and location; the relationship between the caller ID presented and the destination; call and message volume, frequency, duration and patterns; sequential or pattern dialling; destination and origin risk; payment behaviour and funding source; account age and history; links between accounts; reports from called parties, subscribers, carriers, traceback groups, regulators and law enforcement; and any other signal we consider relevant.
Where we identify elevated risk we may, immediately and without notice:
We are not required to explain a risk decision, disclose the signals or thresholds behind it, or give advance warning; doing so may be unlawful or prejudice an investigation. Our risk controls protect us and the public. They are not a compliance service for you, they do not review or approve your calls, and they do not reduce your responsibility under section 5. The absence of an intervention is not approval of anything you have done.
To the fullest extent permitted by law, we are not liable for any loss, cost, delay, missed call, business interruption or other damage arising from any action, inaction, error or false positive of our risk controls, whether automated or manual.
The Service is prepaid. You buy credits, and calls, messages, numbers and add-ons consume credits at the rates shown at the time of use. Both legs of a call are metered and charged from the moment each connects, including where the destination is answered by voicemail. Rates and minimum purchases may change; the rate that applies is the one in effect when the call is placed.
Credits are a prepaid balance for use on the Service only. They are not money, a deposit, a stored-value product or electronic money; they carry no interest; they have no cash value except as this section provides; and they are personal to your account.
Credits you buy do not expire while your account is in good standing. Credits we give you free of charge, including sign-up, referral and promotional credits (“Promotional Credits”), may carry an expiry date shown when they are granted, are used before purchased credits, have no cash value, are not refundable, and may be withdrawn if we reasonably believe they were obtained through abuse, duplicate accounts or a breach of these Terms.
When you choose to save a card at checkout, our payment processor, Stripe, stores it for us; we do not see or store the full card number. A saved card is charged again only for automatic top-ups you switch on in Settings, for your own balance or a business balance you manage: an amount you choose when your balance falls below a level you choose, a monthly amount on the 1st, or both, never more than the monthly limit you set and at most three automatic top-ups a day. By switching automatic top-ups on you authorise those charges until you switch them off or remove the card, which you can do in Settings at any time. Automatic top-ups pause if a charge fails or is disputed, and we will tell you when they do.
No refund is due for unused credits forfeited on termination for breach of sections 5, 6 or 7, for Promotional Credits, or for charges for calls and messages already connected or sent. Cryptocurrency payments settle on-chain and cannot be reversed; we may refund a cryptocurrency purchase as credits or to a wallet address you nominate, but we are not responsible for amounts sent to the wrong address or network, sent after an invoice expired, or lost to exchange-rate movements or network fees.
Nothing in this section limits any refund or cancellation right you have under mandatory consumer law where you live.
Please contact us before disputing a payment. When a payment is disputed or reversed, we may suspend the account and any business balance it funds until the dispute is resolved, reverse credits bought with that payment, and recover from you any fees we incur. You are responsible for all taxes on your purchases other than taxes on our net income.
You may close your account at any time from your settings. Closing your account does not entitle you to a refund of unused credits, except as section 9 provides.
We may suspend or terminate your access immediately and without notice if we reasonably believe that you have breached these Terms; that your account is being used unlawfully or to harm another person; that continued access exposes us, our carriers or the public to legal, regulatory, financial or reputational risk; or that a carrier, regulator, court or law-enforcement body requires it.
On termination your right to use the Service ends immediately. Sections 5, 6, 8, 9 (as to amounts owed and forfeiture), 11 to 17, and 18, and any other provision that by its nature should survive, survive termination.
The Service, including its software, design, text, graphics, voices and branding, belongs to us or our licensors and is protected by intellectual property law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for its intended purpose. No other right is granted.
You keep ownership of the content you submit, including messages, call briefs, call flows, recordings you upload, profile details, comments and Numberprint reports (“Your Content”). You grant us a worldwide, royalty-free, non-exclusive, transferable and sublicensable licence to host, store, reproduce, process, adapt, display and distribute Your Content to operate, secure, improve and promote the Service and to comply with law. For reports, comments and other content you post publicly, this licence is perpetual and irrevocable. You are responsible for Your Content and confirm that you have all rights needed to submit it.
We are not obliged to monitor content, but we may review, edit, refuse or remove any content at any time. Content posted by users reflects the views of its author, not ours, and we do not verify it.
If you send us suggestions or feedback, we may use them for any purpose without obligation to you.
If you believe content on the Service infringes your copyright, send a notice that meets the requirements of 17 U.S.C. § 512(c)(3) to our designated agent at legal@spoofey.com or by post to the address in section 1. If your content was removed and you believe that was a mistake, you may send a counter-notice under 17 U.S.C. § 512(g). We terminate, in appropriate circumstances, the accounts of repeat infringers.
We keep detailed records of the use of the Service, including call detail records for both legs of every call: your Registered Number, the caller ID presented, the destination dialled, timestamps, duration, outcome, the IP address the request came from, and account identifiers. Because the Service calls you before it calls anyone else, a verified number that reaches you is attached to every call in our records. Retention periods are set out in the Privacy Policy.
We may record and monitor any call placed through the Service, including both legs and all audio carried on them, and we may store those recordings. We do so to operate and support the Service; to meter calls and resolve billing disputes; to detect, investigate and prevent fraud, abuse and misuse; to protect the safety, rights and property of any person; to maintain and improve service quality; and to comply with law and with valid requests from carriers, regulators, courts, traceback groups and law enforcement. Recordings are kept for the periods set out in the Privacy Policy, are available only to personnel who need them for those purposes, and are otherwise disclosed only as this section describes.
You consent to that recording, monitoring and storage on your own behalf and on behalf of anyone you allow to use your account. A recording may capture ringback tones, automated attendants and interactive voice response menus, voicemail greetings, and any message left or played on the call.
The consent of every other participant is your responsibility. You represent and warrant that for every call you have obtained, or will obtain before the call, every consent to recording and monitoring that the law of every relevant jurisdiction requires from every other participant, including in jurisdictions that require the consent of all parties. We are not a party to your calls for the purpose of that consent, and nothing we do relieves you of obtaining it or of giving any notice the law requires. Section 15 applies to any claim arising from missing or defective consent, including any claim under a wiretapping, eavesdropping or call-recording statute.
You must not use the Service to access, listen to, alter or delete any other person’s voicemail, mailbox, messages or account without their authorisation, or to defeat or guess any passcode, caller-ID check or other access control. That conduct is a serious breach of section 6 and, in most jurisdictions, a crime for which you alone are responsible. Where we detect it we will terminate the account, preserve the records and recordings, and cooperate with the affected person, their carrier and law enforcement.
We cooperate with law enforcement, regulators, carriers and industry traceback groups. We respond to subpoenas, court orders, search warrants, preservation requests and other valid legal process, civil or criminal, and to emergency disclosure requests where we believe in good faith that there is a risk of death or serious physical injury.
We preserve and disclose records and recordings, together with your identifying and account information (including your Registered Number, verification details, payment records and the IP addresses you have used), where the law requires it; in response to valid legal process; where we believe in good faith that disclosure is necessary to prevent or investigate fraud, harassment or another crime; or where necessary to protect the rights, property or safety of any person. Where a call is traced to your account, that information may be disclosed to the requesting party.
When we receive a preservation request, we keep the relevant records beyond their normal retention period for as long as the request requires. Unless the law or the request prohibits it, we may, but are not obliged to, notify you of a request that concerns your account. We will not notify you where doing so could prejudice an investigation or put anyone at risk.
The Service is provided “as is” and “as available”, without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement and accuracy, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, timely, secure or error-free; that any call or message will connect, be delivered, or present the caller ID you selected; that call quality will be adequate for any purpose; that any number will be reachable; or that defects will be corrected. Delivery and caller ID presentation depend on carriers, the receiving network, and the recipient’s device and analytics services, all outside our control. Calls may be blocked, labelled as spam or suspected fraud, or have their caller ID replaced or removed by networks in the call path.
Numberprint and other lookup results, risk scores, caller-ID names, carrier and location details and community reports are compiled from third-party sources and user submissions. They may be incomplete, outdated or wrong, and they are provided for general information only. We are not a consumer reporting agency, and no information from the Service is a “consumer report” under the Fair Credit Reporting Act. You must not use it for any purpose covered by that Act or by similar laws.
AI calls, transcripts, summaries, classifications, risk scores and other AI output may be inaccurate, incomplete or inappropriate. You are responsible for reviewing AI output before relying on it, and you must not rely on it where an error could cause harm.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In those jurisdictions our warranties are limited to the minimum the law permits.
To the fullest extent permitted by law, neither we nor our affiliates, officers, employees, contractors, licensors, suppliers or carriers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, anticipated savings or data, arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), strict liability or otherwise, even if we were advised of the possibility of such damages.
Our total liability for all claims arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the three (3) months before the event giving rise to the claim, and (b) fifty United States dollars (US$50). These limits apply even if a limited remedy fails of its essential purpose.
We are not liable for any inability to reach emergency services, for any act or omission of a called party or a carrier, for the consequences of any call or message you send, or for any regulatory, civil or criminal consequence you incur through your use of the Service. These limits reflect an allocation of risk that is an essential part of the bargain between you and us.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
You will defend, indemnify and hold harmless Machport LLC and its affiliates, officers, directors, employees, contractors, agents, licensors, suppliers and carriers from and against all claims, demands, actions, investigations, proceedings, losses, liabilities, damages, fines, penalties, forfeitures, settlements, costs and expenses (including reasonable legal fees and the cost of responding to regulatory or law-enforcement enquiries) arising out of or relating to:
We may assume exclusive control of the defence of any matter you must indemnify, at your expense, and you will cooperate with us. You will not settle any such matter in a way that imposes any obligation or admission on us without our prior written consent.
The Service is operated from the United States. We do not represent that the Service, or your intended use of it, is lawful where you are or where you are calling. Access from territories where the Service is unlawful is prohibited, and you are responsible for checking whether that applies to you before using it.
We restrict the destinations that can be dialled. The permitted-destination list is shown in the product and changes without notice. We may withdraw any destination, including an entire country, where we consider the regulatory, carrier or fraud risk unacceptable or where a carrier withdraws the route.
You must not try to reach a restricted destination by any means, including transit numbers, forwarding services, call-through services, or numbers that redirect to a restricted country. Doing so is a material breach and will result in termination and forfeiture of credits. No refund is due because a destination becomes unavailable.
These Terms are governed by the laws of the State of New Mexico and applicable United States federal law, including the Federal Arbitration Act, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in this section limits the application of the law of any place you call; your obligations under sections 5 and 6 are owed under the law of every jurisdiction your call or message touches.
Before starting any proceeding, the party with the dispute must send a written description of it (to us at legal@spoofey.com, or to you at the email on your account), and both parties must try in good faith to resolve it for at least thirty (30) days.
Except as set out below, any dispute, claim or controversy arising out of or relating to these Terms or the Service, including the formation, scope, validity or enforceability of this agreement to arbitrate, will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or its Commercial Arbitration Rules if you use the Service for business purposes, before a single arbitrator. Hearings may take place by video or, if in person, in Albuquerque, New Mexico, or another location the parties agree. Payment of filing, administration and arbitrator fees is governed by the AAA rules. The arbitrator’s award may be entered in any court with jurisdiction.
Class action and jury trial waiver. You and we each waive any right to a jury trial, and agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims of more than one person or award relief on behalf of anyone other than the individual party. If this waiver is found unenforceable for any claim, that claim will proceed in court, not in arbitration.
Mass filings. If twenty-five (25) or more similar demands for arbitration are filed against us by or with the help of the same law firm or organisation within ninety (90) days, the AAA’s mass arbitration procedures will apply, and the demands may be administered and decided in batches.
Exceptions. Either party may bring an individual claim in a small-claims court with jurisdiction, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop misuse of the Service.
Your right to opt out. You may opt out of this agreement to arbitrate by emailing legal@spoofey.com within thirty (30) days after you first accept these Terms, with your name, your account email and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
Any claim not subject to arbitration must be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and you and we consent to the personal jurisdiction of those courts.
To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after it arises, or it is permanently barred.
This section applies only to the extent permitted by the law that applies to you. If you are a consumer resident in the European Union, the United Kingdom or another jurisdiction whose mandatory law gives you the right to bring proceedings in your local courts or to rely on local consumer protections, you keep that right.
We may amend these Terms by posting an updated version with a new effective date. We will notify you of material changes by email or in-product notice where reasonably practicable. Changes take effect on the effective date shown and do not apply to disputes that arose before it. Your continued use of the Service after that date is acceptance. If you do not accept a change, stop using the Service and close your account.
You consent to receive agreements, notices and other communications from us electronically, by email or in the Service, and agree that they satisfy any legal requirement for a writing or signature.
You will not use the Service in or for the benefit of any sanctioned country, region, entity or person, or for any purpose prohibited by export-control law.
We may add, change, restrict, suspend or discontinue any feature, destination, route or rate at any time. We will give notice where reasonably practicable, but may act immediately where a change is required for legal, regulatory, security or carrier-compliance reasons.
We are not liable for any failure or delay caused by events beyond our reasonable control, including carrier failure or withdrawal of a route, network outages, regulatory action, cyber-attack, natural disaster, epidemic, war or civil unrest.
You may not assign or transfer these Terms without our prior written consent. We may assign them, including in connection with a merger, acquisition or sale of assets.
These Terms, the Privacy Policy and the Additional Terms are the entire agreement between you and us about the Service and supersede all prior understandings. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest will remain in force, except as section 17 provides for the class action waiver. Our failure to enforce a provision is not a waiver of it.
Nothing in these Terms creates a partnership, joint venture, agency or employment relationship. There are no third-party beneficiaries of these Terms, except that the persons protected by sections 14 and 15 may rely on them. Headings are for convenience only, and “including” means “including without limitation”. If these Terms are translated, the English version controls.
We may give notice by email to the address on your account or in the Service. You must send legal notices to legal@spoofey.com or by post to Machport LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA.
General enquiries: support@spoofey.com. Abuse reports: abuse@spoofey.com. Legal and law-enforcement requests: legal@spoofey.com. Phone: +1 (519) 953-1226.
Questions about this document? Write to legal@spoofey.com. See also the Privacy Policy.